Account Opening
What is an “Individual Investor”?
An Individual Investor (also referred to as “User” in our Platform Rules) is a person who invests in gold on the iMAS Gold platform in their own name. The registration process will only require the individual's ID, personal details such as full name, email address and mobile number, and tax residency information.
What is a iMAS Gold account?
A iMAS Gold account is a free non-trading account with limited access. A non-trading account holder may view parts of the iMAS Gold platform features and cannot perform any transactions.
What is a (iMAS Gold) Trading account?
iMAS Gold Trading account holders are those who have undergone the required customer due diligence process and will have full access to features provided on the iMAS Gold platform using their registered iMAS Gold account. This account is currently available to investors who meet the eligibility criteria, which includes only being Malaysian tax residents.
Do I need an active email address to create a iMAS Gold
account?
Yes. Your active email address will be linked to your
unique iMAS Gold ID.
Who determines the live price of gold?
We work with our partner gold supplier to provide live prices based on prevailing global gold market pricing.
When are the gold prices updated?
The Gold prices are automatically updated throughout the
day from 8.30 am to 11.50 pm.
What is login preference?
Login preference is the alternative login method to the
iMAS Gold account to reduce password entry.
The login preference differs depending on your login
device:
- Mobile App: User’s (Investor) created PIN number OR
biometric (available if your phone has Touch ID,
fingerprint biometric, Face ID and other related
biometric features)
What are the PIN and biometric features for?
It will be used for transactions such as buying and selling gold, cash withdrawals, iMAS Gold physical coin redemption and the transfer of gold to other iMAS Gold account holders.
Why do I need to create and answer a security question
for my account?
A security question is an online authentication method
for account recovery. It helps minimises fraudulent
access to your account during password recovery.
Can I use someone else’s mobile number?
You must ensure that the mobile number you use is held in your possession and able to function for the identity verification process (e.g. the One-Time Password (OTP) details) by iMAS.
Can I use landline numbers?
No, as you will not be able to receive the One-Time Password (OTP) that is required for
verification purposes.
What should I do if I did not receive the One Time Password (OTP) number?
Please perform the following steps:
- Request to resend the OTP number. Please wait for 2 minutes before requesting the OTP again.
- Check if you have entered the correct mobile number and that your phone has network coverage.
- Please check your message ‘spam’ folder. How to check: go to message > choose menu button (3 dots or 'hamburger' menu or 3 lines) > message settings > Block numbers or spam.
- Ensure that the number sending the OTP (i.e. 68886) is not blocked.
-
If the issue persists, please write to us at imas@ihsanfintech.my and provide the following details for further investigation:
- Description of the issue
- Phone number (only required if you have not provided it earlier)
- Phone model
- Date and time when the OTP was requested
- Telco provider
What happens if my email address has been hacked and I
want to change my registered email?
Please contact the iMAS Gold Support at
imas@ihsanfintech.my
for further assistance. Alternatively, you may call our
iMAS Centre at +6016 207 5960 during working hours,
Or please submit your enquiries to
iMAS
What if my country code for my mobile phone number is
not listed?
Unfortunately, we currently only accept Malaysian mobile phone numbers and addresses.
I did not receive the email verification in my inbox,
what should I do?
If you did not receive your verification email after several minutes, please try the following steps:
- Double-check your email address: Make sure that you have entered your email address correctly.
- Check your spam/junk folder: Sometimes, the verification email may end up in your spam/junk folder. Please open your email via web browser and check your spam/junk folder as there may be sync issues between the web and mobile applications.
- Please wait a little while: Sometimes, email delivery can be delayed due to a variety of reasons. Wait for up to 10 minutes to see if the verification email arrives in your inbox.
- If the issue persists, please write to us at imas@ihsanfintech.my.
I have made a spelling error in my email address by mistake and cannot receive the verification email
Please contact
imas@ihsanfintech.my for us to send a verification email to your correct email address. Kindly highlight the misspelt and correct email addresses in your email. As an additional security measure, please email us from the correct email address.
Next, please follow the below steps to delete the account that was created with the wrong email address:-
- Open your correct email address and verify the link that we have sent.
- Log in to your iMAS Gold account with the misspelt email address.
- At the bottom of the app, click the ‘More’ button.
- Go to ‘My Account’, and select ‘Account Closure’.
Once you have closed your account, you will need to wait for 24 hours before you may proceed to register a new account with your correct email.
We appreciate your kind understanding and cooperation in this regard.
What can I do if I have forgotten my email?
Please contact the iMAS Gold Support at
imas@ihsanfintech.my
for further assistance. Alternatively, you may call our
iMAS Centre at +6016 207 5960 during working hours,
Or please submit your enquiries to
iMAS
When setting my password, I keep getting the error on unique or hard-to-guess words and non-sequential numbers and am unable to proceed.
We are sorry you have encountered this issue.
It may be due to the special characters. Please try the following:
- Fully delete the password in the password box
- Do not use the special characters listed under NOT ALLOWED and replace with the special characters listed under ALLOWED.
Special characters (NOT ALLOWED)
.’×÷/£_”
Special characters (ALLOWED)
+=<>[]!@#%^&*()-;:,?
We appreciate your kind understanding while we work to continuously improve our app.
What can I do if I have forgotten my password?
If you have forgotten your password, please follow these steps to renew your password:
- Click on the link provided on the login page.
- Provide your registered email address.
- Insert your individual ID number.
- An OTP SMS will be sent to your registered phone
number
- Create your new password and proceed to the login
page.
Can I reuse my old password to renew my password?
No, you will not be able to reuse your last 10 passwords. Please try a different password.
How do I close my account?
We are sorry to see you leave. You may close your account on the mobile app.
Please perform the following steps:
- Go to My Account.
- Click on Account Closure.
- Follow the instructions on the app.
- Tick off box at the bottom
- Click proceed